Bulk Billing GP Ballarat.

In an emergency call ‘000’.


If you have a fever, runny nose, sore throat or shortness of breath and have traveled over seas in the past 14 days – Please call the clinic prior to coming!

Please ensure you are wearing a face mask and advise reception immediately upon arrival.

For Coronavirus information please contact the Department of Health on 1800 675 398.


Our aim is to provide all our patients with the highest possible quality health care and service by ensuring excellence in all aspects of our medical practice.

Mount Clear Medical Centre – Ballarat

  • 10 Whitehorse Road, Mount Clear, Ballarat VIC 3350.

  • Opening Hours

  • Monday – Thursday:9:00am – 6:00pm
  • Friday:9:00am – 5:00pm
  • Saturday:10:00am – 2:00pm

  • Sunday:10:00am – 2:00pm

  • Other Public Holidays:10:00am – 2:00pm
  • Closed – Good Friday | Easter Monday | Christmas Day | Boxing Day | New Years Day.

After Hours Medical Care

In an emergency call ‘000’
Urgent after hours medical advice – Nurse on call 1300 60 60 24

Nearest Emergency Departments in Ballarat:

Drummond Street North
Ballarat, VIC 3350.
Call reception switchboard on: (03) 5320 4000

Drummond Street North
Ballarat, VIC 3350.
Call reception switchboard on: (03) 53202 2111

Medical Services

Our male and female doctors perform a wide range of medical services to help look after the health of you and your family.

See our range of medical services below:

Women’s Health

Men’s Health

Children’s Health

Immunisations & Vaccinations

Chronic Disease Management

General Health Screening

Mental Health

Skin & Mole Checks

Minor Surgical Procedures

Family Planning

Medical Checks

Weight Management

Pathology (onsite)

WorkCover & TAC

Sexual Health

Telehealth Appointments

Iron Infusions

Covid 19 Safety Protocols



We have a recall system for patients needing to make an appointment for test results, annual health checks, pap smears etc. You will be contacted either by phone, email, text message or letter.

Telephone Policy
For urgent matters our staff will take your details and contact the doctor as soon as possible. The doctor will triage the matter and contact you when possible.

Test Results
Due to patient confidentiality and privacy, test results will not be given over the phone. Please make an appointment to discuss your test results with your Doctor.

Our practice upholds the Australian Privacy Act 1988 in relation to the the collection, use and disclosure of your personal information.
Please see reception for more information.

Communication Policy
Our team may communicate with you via electronic means using third party software. Any information collected is kept confidential and used for patient medical care.
View Southern Cross GP Email Communication Policy.

Feedback & Complaints Policy
We consider patient complaints as a valuable source of feedback to improve our services and we understand that ensuring patient satisfaction affects their health outcomes.
View Southern Cross GP  Feedback & Complaints Policy.

Our staff will triage and admit to the service if suitable

Some common illnesses or injuries that you can receive priority care for include:

  • Lacerations/cuts requiring stitches
  • Basic fracture management (sling, moon boot)
  • Minor burns
  • Rashes
  • Urinary tract infections
  • Insect and animal bites
  • Respiratory conditions
  • ENT infections
  • Gastroenteritis
  • Deep Vein Thrombosis (DVT)

Bulk Billing Conditions

The majority of our doctors’ appointments are Bulk Billed if you:

a) Hold a valid Medicare or DVA Card
b) Some Private Health Insurance organisations with GP cover
c) BUPA Member.

Other patients – A fee may be charged according to the level of consultation needed. Please ask our friendly reception staff for fees and details.

If you have any questions regarding our services, please contact us:

Appointments & Fees

Bulk Billing GP Ballarat

Appointment Information

Our team aim to provide you with the highest quality medical care. To help with this please remember to bring the following to your appointment:

  • Medicare or DVA or Pensioner card
  • List of any medications or supplements you are taking
  • Any recent relevant tests or reports you have undertaken in relation to your condition
  • New patients – Please arrive 10 minutes to fill in a new patient and medical history form.

If you need to discuss more than one health issue it may be best to book a long consultation. Please enquire at time of booking if you are unsure.

Appointment Bookings

You may either call during clinic opening hours or book your appointment online 24/7.

Walk-In appointments – Are available if a Doctor has time in their appointment schedule. Where possible please call reception before visiting.

In an emergency go straight to hospital or call an ambulance on ‘000’.

New Patients

Please download form and fill in.

Bring along to your appointment or email to

Opening hours

Monday – Thursday:
9:00am – 6:00pm

9:00am – 5:00pm

Saturday & Sunday:
10:00am – 2:00pm

Public Holidays:
*Visit map at top of page.

Please note – We triage patients upon arrival and any urgent matters will be prioritised. We apologise if this causes any delays to your scheduled appointment time.
Please note – Bulk Billing and other fee information is located in the section immediately below.

If you have any questions about appointments, please contact us:

Fee Information

The majority of our doctors’ medical consultations are Bulk Billed if you hold:

  • A valid Medicare Card or DVA Card
  • Some Private Insurance organisations with GP cover
  • BUPA Private Health Insurance.

Please note – Some types of medicals (e.g. drivers medical) are not covered by Medicare and are charged privately. Please ask at reception if you are unsure.

Non-Medicare Card or Health Insurance Holders

Non-card holders and overseas visitors without private medical insurance – An out of pocket fee may apply according to the level of consultation undertaken. Please contact reception for fees and details.

Paying your account

You can conveniently pay your account at reception via:

  • Cash
  • Mastercard
  • Eftpos
  • Visa

If you have any questions about fees, please contact us:

Meet the Team

We are compiling our Doctor Bios for you and will have this information live very soon.

Meet our team of highly experienced male and female doctors:

Dr Zaenab Al-Zubaidi

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Dr. Kingsley Ogbonna

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Dr. Remin

  • BSC – University of the Punjab, Lahore – 2007 to 2009.
  • MBBS – University of Health Sciences Lahore – 2005 to 2010.

Dr Bahar Yousuf’s medical experience includes:

  • Started his medical career as an intern at Pakistan Hospital.
  • He moved to Australia and worked for 4 years in the Melbourne hospital system and performed home care services.

Dr Bahar is currently working towards his fellowship and has been practicing in Ballarat as GP for the past 3 years. He has a keen interest in aged care and regularly visits the local aged care facilities.

Dr Bahar has special interests in the following areas:

  • Aged care
  • Mental health
  • Chronic disease management
  • Children’s health
  • Women’s health and;
  • Preventative medicine

Dr Bahar is fluent in:

  • English
  • Oromo
  • Amharic
  • Urdu/Hindi
  • Somal and;
  • Arabic

If you have any questions regarding our doctors, please contact us:

Contact Us

Bulk Billing GP Ballarat

Mount Clear Medical Centre

  • 10 Whitehorse Road, Mount Clear, Ballarat VIC 3350.

  • (03) 5330 3643

  • Bus – 2 minute walk from No. 22 bus stop Regency Drive.

Patient Feedback

We are constantly looking to improve our service and encourage you to provide feedback via our suggestion box located in the Medical Practice for your confidential comments.


We encourage you to discuss any complaints with the doctor, practice nurse or practice manager. If your complaint is unresolved please fill out a complaint form located at reception.

If your complaint is still not resolved to your satisfaction, you are able to contact the Health Complaints Commissioner on 1300 582 113.

Other Medical Centres operated by Southern Cross Health include:

MelbourneDeer ParkGeelongBell Park | BelmontHighton | Newcomb | Norlane | Lara | Geelong WestBallaratMount Clear  | Alfredton | SebastopolColacColac Central  | Colac | – Bellarine Peninsula – | Drysdale | CurlewisRegional Victoria – Darley/Bacchus Marsh Gisborne| Moriac – Bendigo – Long Gully

Bulk Billing GP Ballarat.

Doctors appointments are available to patients from all over Geelong including Norlane, North Shore, Geelong, Corio, Bell Post Hill, Bell Park, North Geelong, Hamlyn Heights, Rippleside and Lovely Banks.