AVENUE MEDICAL CENTRE
GEELONG WEST.
Bulk Billing Medical Centre – Geelong West.
In an emergency call ‘000’.
AVENUE MEDICAL CENTRE – GEELONG WEST.
Our aim is to provide all our patients with the highest possible quality health care and service by ensuring excellence in all aspects of our medical practice.
Avenue Medical Centre
Medical Practice Services
Our male and female doctors perform a wide range of medical services to help look after the health of you and your family.
See our range of medical services below:
Children’s Health
Women’s Health
Men’s Health
General Health Screening
Immunisations & Vaccinations
Chronic Disease Management
Skin & Mole Checks
Minor Surgical Procedures
Mental Health
Weight Management
Sexual Health
Medical Checks
Family Planning
WorkCover & TAC
Pathology (onsite)
Covid 19 Safety Protocols
Iron Infusions
Telehealth Appointments
Telephone Policy
For urgent matters our staff will take your details and contact the doctor as soon as possible. The doctor will triage the matter and contact you when possible.
Recalls
We have a recall system for patients needing to make an appointment for test results, annual health checks, pap smears etc. You will be contacted either by phone, email, text message or letter.
Privacy
Our practice upholds the Australian Privacy Act 1988 in relation to the the collection, use and disclosure of your personal information.
Please see reception for more information.
Test Results
Due to patient confidentiality and privacy, test results will not be given over the phone. Please make an appointment to discuss your test results with your Doctor.
Appointments & Fees
Appointment Information
Our team aim to provide you with the highest quality medical care. To help with this please remember to bring the following to your appointment:
- Medicare or DVA or Pensioner card
- List of any medications or supplements you are taking
- Any recent relevant tests or reports you have undertaken in relation to your condition
- New patients – Please arrive 10 minutes to fill in a new patient and medical history form (or see form below).
If you need to discuss more than one health issue it may be best to book a long consultation. Please enquire at time of booking if you are unsure.
Appointment Bookings
You can either call or book online:
New Patients
Please download form and fill in.
Bring along to your appointment or email to patientforms.kripahealth@gmail.com
.
Opening hours
Monday – Friday:
9:00am – 5:00pm
Saturday:
Closed
Sunday:
Closed
Public Holidays:
Closed
Please note – We triage patients upon arrival and any urgent matters will be prioritised. We apologise if this causes any delays to your scheduled appointment time.
After Hours Appointment and Home Visit Fees & Bookings (non-emergency)
In an emergency please call ‘000’.
Please note – These services are not covered by Medicare and out-of-pocket fees apply as follows:
- Home visit during practice consultation hours – $100
- Consultation at surgery after 11:00pm – $200
- Home visit after 11:00pm – $300
For after hours appointment bookings please call 0405 805 756
.
Please note – Bulk Billing and other fee information is located in the section immediately below.
Fee Information
Bulk Billing Doctor Belmont
The majority of our doctors’ medical consultations are Bulk Billed if you hold:
- A valid Medicare Card or DVA Card
- Some Private Insurance organisations with GP cover
- BUPA Private Health Insurance.
Please note – Some types of medicals (e.g. drivers medical) are not covered by Medicare and are charged privately. Please ask at reception if you are unsure.
Non-Medicare Card or Health Insurance Holders
Non-card holders and overseas visitors without private medical insurance – An out of pocket fee may apply according to the level of consultation undertaken. Please contact reception for fees and details.
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Paying your account
You can conveniently pay your account at reception via:
- Cash
- Mastercard
- Eftpos
- Visa
Meet the Team
IMPORTANT NOTE:
We are compiling our Doctor Bios for you and will have this information live very soon.
Meet our team of highly experienced male and female doctors:
Dr. Ratna Chatterji
Dr. Joseph Ikwegbue
Dr. Dilpreet Singh Saini
Patient Feedback
We are constantly looking to improve our service and encourage you to provide feedback via email to feedbacksoutherncrossgp@gmail.com, or alternatively via our suggestion box located in the Medical Practice for your confidential comments.
Complaints
We encourage you to discuss any complaints with the doctor, practice nurse or practice manager. If your complaint is unresolved please fill out a complaint form located at reception.
If your complaint is still not resolved to your satisfaction, you are able to contact the Health Complaints Commissioner on 1300 582 113.
Other Medical Centres operated by Southern Cross Health include:
Melbourne – Deer Park | Geelong – Bell Park | Belmont | Highton | Newcomb | Norlane | Lara | Geelong West – Ballarat – Mount Clear | Alfredton | Sebastopol – Colac – Colac Central | Colac | – Bellarine Peninsula – | Drysdale | Curlewis – Regional Victoria – Darley/Bacchus Marsh | Gisborne| Moriac – Bendigo – Long Gully
BULK BILLING MEDICAL CENTRE – GEELONG WEST
AVENUE MEDICAL CENTRE.
Doctors appointments are available to patients from all over Geelong including Belmont, Newtown, South Geelong, Grovedale, Marshall, Highton and Geelong West.